On January 30, 2024 I received notification from the American Express Company that I had failed to make payment on my American Express Gold Card in a timely fashion.
On Tuesday, January 30, 2024 at 11:46:22 PM EST, American Express <americanexpress@welcome.americanexpress.com> wrote:
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Have you paid your bill?
GEORGE HOLLMERS
Account ending: 442002
Payment reminder
This is a reminder that your payment is due.
Make a payment
If you have already made this payment, thank you and please disregard this message.
Notice: You may request communications in an alternative format to accommodate your needs. Please contact us by clicking the Contact us link below or by calling the number on the back of your Card.
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In response I wrote
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Re: Reminder: Your payment is due
New Mail<hollmerg@bellsouth.net>
To: AmericanExpress@welcome.americanexpress.com <americanexpress@welcome.americanexpress.com>
Thank you for your reminder. Certainly my mistake since I overlooked to make this payment in a timely fashion.
The payment was due on 1/28/24. Your reminder is dated 2 days after the due date of the payment. This E-Mail could have been sent 2 days prior the due date, but I guess you wanted your pound of flesh from me.
When this card expires, please do not renew.
Thank you
George D Hollmers
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Nothing could be misunderstood in my response.
Note: I requested that Amex does not renew my Amex Gold Card On January 30th, 2024
I initially went on “CHAT” with Amex. I referred to my E-Mail response and was informed that the E-Mail sent by Amex came from an address that does not accept replies from their customers and that the return D-Mail address was “noreply@welcome.americanexpress.com.
This was a lie as the E-Mail clearly shows the sender to be americanexpress@welcome.americanexpress.com.
During a subsequent “Chat” with Amex I was told I could cancel my account within 30 days. Unfortunately, only Amex has a record of these “Chats’. They offered all kinds of incentive, a credit of $ 40.00 for any interest charges or changing to a difference card. I decline all offers and insisted that my account be closed.
The connection to the ‘Chat’ went off-line and I assumed at this stage that the matter had been resolved.